Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Request a consultation or quote
• Fill out contact forms on our website
• Communicate with us via email, phone, or chat
• Subscribe to our newsletter
• Book a hair transplant procedure

Personal Information

This may include:

• Name and contact details (email, phone number, address)
• Medical information relevant to hair transplant procedures
• Photos of your hair/scalp (when provided for consultation)
• Payment information (processed securely through third-party providers)
• Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referral source
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide medical consultations and hair transplant services
• Respond to your inquiries and communicate with you
• Process bookings and payments
• Send appointment reminders and follow-up care instructions
• Improve our services and website functionality
• Send promotional materials (only with your consent)
• Comply with legal obligations
• Prevent fraud and ensure security

3. Medical Information Privacy

Your medical information is handled with the highest level of confidentiality:

• Medical records are stored securely and accessed only by authorized medical personnel
• Photos and medical history are used solely for treatment planning and documentation
• We comply with applicable healthcare privacy regulations
• Medical information is never shared for marketing purposes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Medical Partners

Licensed surgeons and medical staff involved in your care

Service Providers

Third-party companies that help us operate our business (payment processors, hotel partners, transportation services)

Legal Requirements

When required by law, court order, or government regulations

Business Transfers

In connection with any merger, sale, or acquisition of our business

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure servers with restricted access
• Regular security audits and updates
• Staff training on data protection
• Secure physical facilities for medical records

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and user behavior
• Provide personalized content
• Improve user experience

You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Restriction: Limit how we use your information
• Portability: Receive your information in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Opt-out of marketing communications at any time

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal and regulatory requirements (medical records are retained for 10 years)
• Resolve disputes and enforce agreements

9. International Data Transfers

Your information may be transferred to and processed in Turkey and other countries. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last Updated" date. We encourage you to review this policy regularly.